Tophat Roofing LLC Privacy Policy & SMS Communication Policy

Effective Date: May 14, 2026

Tophat Roofing LLC ("Tophat Roofing," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, request services, communicate with us, or receive SMS/text messages from us.

By using our website, requesting services, or providing your contact information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

  • Full name
  • Property address
  • Billing address
  • Email address
  • Phone number
  • Insurance claim information (if applicable)
  • Payment information
  • Financing inquiry details
  • Any information submitted through contact forms, estimate requests, or SMS communication

Service & Transaction Information

Information related to our services, including:

  • Inspection reports
  • Roofing estimates
  • Project schedules
  • Contract documentation
  • Invoice history
  • Warranty records
  • Service communications

Technical & Website Usage Data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Referring website
  • Cookies and analytics data

2. How We Use Your Information

We may use your information to:

  • Provide roofing inspections, repairs, replacements, and related services
  • Schedule appointments and inspections
  • Communicate project updates
  • Send invoices, payment reminders, and warranty information
  • Process financing requests
  • Respond to customer inquiries
  • Improve website functionality and customer experience
  • Send promotional offers or marketing communications where legally permitted
  • Maintain business records
  • Comply with legal obligations

3. SMS/Text Messaging Communications

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from Tophat Roofing LLC related to:

  • Appointment confirmations
  • Inspection scheduling
  • Project updates
  • Claim-related communication
  • Payment reminders
  • Customer service follow-up
  • Promotional offers (if separately consented)

SMS Consent Terms

  • Message frequency may vary
  • Message and data rates may apply
  • Consent is not a condition of purchase
  • You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

or contact us directly.

A2P 10DLC Compliance Statement

Tophat Roofing LLC complies with applicable carrier messaging requirements, including A2P 10DLC standards.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers is permitted solely for operational business purposes such as scheduling, CRM management, invoicing, communication delivery, and customer support.

4. Consent to Contact

When you submit your information through our website, forms, advertisements, financing applications, phone calls, or other communication channels, you consent to being contacted by Tophat Roofing LLC through:

  • Phone calls
  • SMS/text messages
  • Email communications

for purposes related to your inquiry, requested services, customer support, project communication, and, where permitted, marketing communications.

You may withdraw consent at any time.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

Service Providers

Trusted vendors assisting with:

  • Payment processing
  • CRM/customer management
  • SMS delivery
  • Scheduling software
  • Financing partners
  • Website hosting
  • Email communication systems

Legal Compliance

If required to:

  • comply with applicable law
  • respond to subpoenas
  • protect company rights
  • prevent fraud
  • enforce contracts

6. Cookies & Analytics

Our website may use:

  • Cookies
  • Meta Pixel
  • Google Analytics
  • Website performance tracking tools

These technologies help us improve advertising performance, website functionality, and customer experience.

You may disable cookies through your browser settings.

7. Data Retention

We retain personal information only as long as reasonably necessary for:

  • business operations
  • customer service
  • warranty administration
  • accounting
  • legal compliance
  • dispute resolution

8. Data Security

We implement commercially reasonable safeguards to protect personal information.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute protection.

9. Your Privacy Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion (subject to contractual/legal obligations)
  • Opt out of promotional communications

Requests may be submitted using the contact information below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

11. Children's Privacy

Our services are not directed toward individuals under 13 years of age, and we do not knowingly collect information from children.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective immediately upon posting.

13. Contact Information

Tophat Roofing LLC
2717 Commercial Center Blvd, Suite E200
Katy, Texas 77494

Phone: 346-277-2977
Email: admin@tophattx.com
Website: www.tophatroofingtx.com